SuperTel is a 100 seat International and Domestic Call Center which provides premium quality services in the BPO sector in Bangladesh with world class facilities. Our emphasis is on professional excellence, personal integrity, technical innovation and customer benefits that are designed to:
All personnel of SuperTel are extremely client-focused and we always ensure that the relevant senior operational personnel are available throughout the set-up phase and roll-out of each new campaign, as required.
SuperTel‘s Top Management members have prior work experience in call center projects in India, Philippines, Australia, UK and USA. Our Experience is based on sound knowledge and technical-know-how to establish a successful call center in Bangladesh.
Mr. Salim Ahmed, Managing Director
Mr. Shajir Ahmed, Deputy Managing Director
Ms. Emrana Khan, CEO
Humayun Kabir – IT Expert who has seven years of experience in IT sector. He worked for many well reputed companies like Delta Soft Ltd, Al-Amir International Call Center and Sparrow Group of Industries in Bangladesh.
Fazle Rabby – has done his Bachelor of IT from the University of Wollongong, Sydney, Australia. He has five years of experience in International Call Center & IT industry from Australia and also from Bangladesh. 3G Technology
Robin Ahasan – has a history of Telemarketing experiences from the United States. His proficient selling ability has been a great success to his career. Enterprise America Inc. is one of the best of past experiences.
The right people
An experienced team of experts backs all of our campaigns. Our Customer Relationship Associates (CRA’s) have the know-how and training to treat customers with the courtesy, respect and responsiveness they demand.
The right technology
SuperTel has 2 E1 connectivity, Drishti , OneExchange and Infratel software for our domestic and International clients and leading-edge, multi-channel communications technology which maximizes customer contact by telephone, fax, e-mail, IVR, live text chat, collaborative browsing or voice over Internet Protocol. This creative use of technology provides enhanced features to our clients’ customers’ at essentially no additional cost to our clients.
The right experience
We have been in the BPO business for 3 years, designing and developing acquisition, retention and optimization of campaigns with major players across all market sectors. That’s why we have access to some of the world’s best known brands, from providing high quality customer care and relationship management on their behalf.